Senior Digital Business Analyst (IT)

Partner with the Agency's business teams to elicit citizen/business and Agency's needs through human-centric and visual methods . Apply Design Thinking / Service Design methodology and tools to identify current state gaps and challenges, and develop future state design and solutions . Evaluate and recommend suitable technology while aligning with GovTech's technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems, adoption of SG Tech Stack) . Identify and adopt the appropriate development and delivery approach (Outsourced, Co-Sourced or In-house development) . Work with fellow Govtechies and Agency's teams to develop user stories, functional/technical specifications and acceptance criteria . Ensure product readiness for smooth deployment, adoption and operations . Analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with support team to understand and address technical proble...