Senior Director, Commercial & Industrial Printing

Senior Director, Commercial & Industrial Printing

Provides matrixed leadership, strategic direction, sales, and operational support with profitable delivery of services to production print customers. Responsible for leading, motivating, training, and advising the RService management organization to successfully achieve maximum levels of customer satisfaction and to attain both short and long-range goals and objectives. Operates under a broad scope of authority within generally accepted guidelines.

Job Duties and Responsibilities

+ Provides strategic direction to the service organization.
+ Provides strategic direction which impacts customer service metrics and KPI's, including service gross profit and revenue growth / retention.
+ Inspires/motivates service organization to deliver consistently excellent customer service, meeting or exceeding goals set by RAC executive team.
+ Serves as the Region sponsor and champion of quality customer service and r...