Senior Director of Operations - PACE

Allied Universal · Dallas, Texas, United States

Location

Dallas

Job Type

Full-time

Posted

July 02, 2026

Job Description

Job Description
Allied Universal® is hiring a Senior Director of Operations - PACE. The Senior Director of Operations - PACE oversees a team that is responsible for all customer service functions and quality control of the final investigative SIU product. The Senior Director of Operations serves as the liaison between the client and the field staff who conduct the investigation.
RESPONSIBILITIES:
Oversight of SIU (Special Investigative Unit) Investigations team associated with the PACE contract
Use independent judgment to define and confirm client objectives (including due dates) on all new, reopen, and investigative referral cases
Provide consultation to the client using independent discretion to develop and implement an efficient, effective, and ethical investigation of an insurance claim
Ensure adherence to clear guidelines regarding company policies on privacy, compliance, and ethics
Ensure independently that the investi...
        

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