Job Description
Location: Bangalore
Shift: US Shifts
Work Model: 5 Days Work from Office
Experience: 18–22+ Years
About the Role
We are looking for an accomplished and transformational leader to join us as Senior Director – Contact Centre Operations. This role will lead large-scale blended voice operations (Inbound, Outbound & Chat) with a strong focus on operational excellence, business transformation, client governance, and service delivery leadership.
The ideal candidate should come from a Contact Centre / GCC / PCC / Voice Operations background with extensive exposure to US Healthcare Membership or Provider operations. Candidates with strong tenure stability and proven transformation leadership will be highly preferred.
Key Responsibilities
Operational Leadership
- Lead large and complex blended voice operations across Inbound, Outbound & Chat processes
- Drive service delivery excellence,...
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