Senior Director, Partner Account Management (North America)

This role leads our most important partner segment—Acumatica’s largest, highest-potential partners.

You’ll manage a small team of Major PAMs (3–6) who each work closely with a handful of these partners. Together, this group drives a significant portion of our growth.

This is a hands-on leadership role. You’ll be working directly with partner executives, helping shape joint plans, driving execution, and making sure we have strong visibility into the business. Just as important, you’ll develop your team to operate at a consistently high level. This role reports to the SVP, Partner Sales.

What You’ll Do

Drive outcomes across our most strategic partners

• Deliver strong, consistent revenue growth across major partners while maintaining a customer-first approach.
• Ensure high customer satisfaction (NPS), low churn (<5%), and strong long-term customer outcomes.
• Improve partner pro...