Senior Executive, Customer Experience

Overview

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers. We live by our core values GETFS.

What you will do

What you will do:

• Support CX Lead in the development, documentation, and continuous improvement of SOPs, ensuring operational consistency and regulatory compliance
• Drive end-to-end Customer Experience operations, including KYC processing, customer and investor communications, and service execution, working closely with the operations team
• Support crowdfundi...