Senior Executive, Customer Experience

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Senior Customer Experience Executive is dedicated to enhancing customer satisfaction by conducting outbound calls to PACS customers in a timely and professional manner. This role proactively addresses concerns raised in CSAT surveys, identifying and resolving issues through thorough follow-ups. By collaborating with internal teams, the Senior Customer Experience Executive contributes to continuous improvement in PACS customer experience.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES

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