Senior Executive – Customer Success

ABOUT THIS JOB

Customer Support Associate will be responsible for maintaining/ enhancing customer relationships, ensuring customer queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through quality of services, use of CSO/ MSD for task triaging and resolving customer requests, and consistently review stipulated customer success metrics to drive satisfactory customer experience.

RESPONSIBILITIES

• Responsible for collecting Voice of Customer (VoC) for user experience & service model related topics; train task triaging and other customer issues towards right owners for resolution
• Consistently review customer success metrics related to data and tech services; manage and improve customer satisfaction on solution / service provided.
• The person will execute, monitor, and continuously improve the delivery manag...