Senior Executive – Customer Success

NielsenIQ · Gurugram, Haryana, India

Location

Gurugram

Job Type

Full-time

Posted

June 15, 2026

Job Description

Job Description
ABOUT THIS JOB
Customer Support Associate will be responsible for maintaining/ enhancing customer relationships, ensuring customer queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through quality of services, use of CSO/ MSD for task triaging and resolving customer requests, and consistently review stipulated customer success metrics to drive satisfactory customer experience.
RESPONSIBILITIES
Responsible for collecting Voice of Customer (VoC) for user experience & service model related topics; train task triaging and other customer issues towards right owners for resolution
Consistently review customer success metrics related to data and tech services; manage and improve customer satisfaction on solution / service provided.
The person will execute, monitor, and continuously improve the delivery management and service-related task...
        

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