Senior Executive (Front Office Duty Manager)

University-Level Unit: University Campus Infrastructure
Faculty/Department-Level Unit: Campus Life
Employee Category: Executive & Administrative
Posting Start Date: 02/06/2026
Location: Kent Ridge Campus

• Provide professional front desk services including check-in, check-out, registration, and room assignment.
• Handle guest inquiries, feedback, and complaints efficiently to maintain satisfaction and service standards.
• Manage cashiering duties including billing, posting, and payment reconciliation.
• Serve as the shift leader, ensuring smooth operations during assigned shifts.
• Support concierge duties, including transport, luggage assistance, and guest requests.
• Monitor lobby presentation and ensure readiness for service at all times.
• Assist with mobile, kiosk, and digital guest touchpoints, including Sta...