Senior Executive Service Operation

Overview

The
Senior Executive, Service Operations is responsible for supporting
operational efficiency, driving service performance improvements,
and enhancing customer satisfaction across all branches nationwide.
This role involves data analysis, cross-functional collaboration,
and direct support for Voice of Customer (VOC) management and
service operations initiatives.

Key
Responsibilities

1. Data
   Analysis & Strategic
   Planning

class=ql-indent-1>Collect, analyze, and interpret operational
and service performance data to identify trends, gaps, and
improvement opportunities.class=ql-indent-1>Prepare reports and dashboards to support
decision-making and performance monitoring.class=ql-indent-1>Provide insights and recommendations to
improve operational efficiency and overall customer
experience.

1. Cross-Functional