Location
johannesburg
Job Type
Full-time
Posted
June 17, 2026
Job Description
The Senior Feature Analyst will be responsible for leading the documentation, design, and delivery of workflow automation initiatives within the Digital Sales Centre. The role bridges business needs and technical execution — translating process inefficiencies into structured solutions that reduce manual workload and improve operational throughput.
Key Responsibilities
- Lead and facilitate requirements gathering sessions with business stakeholders.
- Document and map current-state (as-is) and future-state (to-be) business processes and workflows
- Design end-to-end solution designs that support workflow automation and reduction of manual staff tasks
- Produce detailed Business Requirement Specifications (BRS) and functional documentation
- Provide developers with clear technical specifications to support solution development and implementation
- Drive and manage key project deliverables within agreed timelines, f...