Location
mississauga
Job Type
Full-time
Posted
June 19, 2026
Job Description
Lead innovative Contact Center solutions at McKesson as a Senior Genesys Specialist. Design and optimize enterprise solutions focusing on voice, digital, and AI-enabled experiences in a hybrid work model.
As a Sr. Contact Center Specialist, you'll leverage over seven years of expertise with Genesys and related CCaaS platforms. Your primary role involves architecting multi-channel contact centers that integrate seamlessly with AI solutions and CRM systems like Salesforce. You will also lead the design of call flows, monitor compliance with industry regulations, and utilize analytics for performance optimization.
Key Responsibilities: • Design and implement Genesys-based Contact Center solutions • Develop call flows, IVR configurations, and routing strategies • Integrate with AI platforms and CRM systems • Manage reporting frameworks and dashboards • Ensure HIPAA compliance across solutions
Requirements: • 7+ years of experience in Contact Center technologies •...
As a Sr. Contact Center Specialist, you'll leverage over seven years of expertise with Genesys and related CCaaS platforms. Your primary role involves architecting multi-channel contact centers that integrate seamlessly with AI solutions and CRM systems like Salesforce. You will also lead the design of call flows, monitor compliance with industry regulations, and utilize analytics for performance optimization.
Key Responsibilities: • Design and implement Genesys-based Contact Center solutions • Develop call flows, IVR configurations, and routing strategies • Integrate with AI platforms and CRM systems • Manage reporting frameworks and dashboards • Ensure HIPAA compliance across solutions
Requirements: • 7+ years of experience in Contact Center technologies •...
Ready to Apply?
Submit your application for Senior Genesys Contact Center Architect at McKesson’s Corporate
Apply Now