Senior Guest Relations Manager

Leonardo Royal Hotel Southampton Grand Harbour · Southampton, England, United Kingdom

Location

Southampton

Job Type

Full-time

Posted

July 01, 2026

Job Description

We have a great opportunity for a Guest Relations Manager to join the team at the iconic Leonardo Royal Hotel Southampton Grand Harbour.
We want you to support a brilliant and diverse team to deliver excellence to our valued customers across our amazing hotel.

Experience we expect:
Strong Operational knowledge across either Reception or Food and Beverage Departments or even better both

Background in branded hotels or restaurants is preferred – so you will understand how we work

Excellent Customer service skills, standards driven, good organisational skills

To be able to make decisions in a fast paced environment and to enjoy it

To be great at up-selling – anticipating customer needs as well as improving the bottom line

To be able to manage the team and resources available to ensure that the departments are equipped for service via cost controls, stock monitoring and good rota man...

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