Senior Information Technology Support Engineer

We are seeking experienced L3 IT Support Engineers to provide advanced technical support across infrastructure, applications, and network environments. The role focuses on complex issue resolution, root cause analysis, system administration, and ensuring high availability of IT services in line with SLAs.

Key Responsibilities

• Provide advanced (L3) technical support for escalated hardware, software, and network issues
• Perform in-depth troubleshooting and root cause analysis (RCA) for recurring and critical incidents
• Manage and administer Active Directory (user management, group policies, access control)
• Support and troubleshoot Microsoft Office 365 and related services (Exchange Online, Teams, SharePoint)
• Handle incident, problem, and change management as per ITIL practices
• Monitor system performance and ensure high availability and uptime
• Wor...