Senior IT Services Engineer

• Eliminate recurring incidents through permanent fixes
• Build and extend automation to remove manual work
• Lead Sev-1 and Sev-2 incidents and close within SLA
• Coach L1 and L2 teams on tools and best practices
• Lead complex IT projects end to end
• Supervise service teams and drive client improvement
• You ensure all services meet contractual and SLA commitments
• You use data to improve service quality and reliability
• You listen to clients and turn feedback into real technical change

Requirements

• Bachelor degree in Computer Science or Information Technology
• Professional certifications preferred ITIL Microsoft or similar
• Minimum 8 years experience in IT support or managed services
• Strong background in enterprise environments
• Strong problem management and trend analysis skills
• Hands on scripting and automation experience
• Clear leadership du...