Location
dubai
Job Type
Full-time
Posted
July 05, 2026
Job Description
What you’ll be doing
- Acting as the first point of contact for our customers and partners;
- Proactively managing incoming tickets within SLA to ensure high customer satisfaction. You'll be prioritizing clear communication expectation management and timely follow-ups to ensure a smooth and supportive customer experience.
- Keeping customers informed at every step by proactively sharing updates and next steps even when the issue is still being investigated.
- Taking full ownership of the ticket lifecycle. Even if you can’t solve the issue yourself you'll coordinate with other internal teams to ensure it gets resolved.
- Analyzing markup language and application logs to aid the development team in eliminating product bugs;
- Collaborating across functional areas to address customers needs as their champion.
Qualifications
- At least a bachelor's degree or equivalent work experience.
- 5 yea...