Senior IT Support Engineer

Insight Global · Palo Alto, CA, United States

Location
Palo Alto
Job Type
Full-time
Posted
June 21, 2026

Job Description

Job Description
- Provide high-touch support for C-suite executives, ensuring professionalism, urgency, and discretion
- Act as the onsite escalation point for complex technical issues impacting end users, executives, and lab environments
- Troubleshoot and resolve advanced issues across macOS, Windows, and basic Linux systems
- Support and maintain endpoint environments, including device provisioning, lifecycle management, and troubleshooting (Intune, Jamf, or similar tools)
- Provide hands-on support for lab and production environments, including hardware setup, maintenance, and trouble shooting
- Maintain and support conference rooms, including Zoom rooms, displays, and equipment
- Support company-wide meetings and executive events, including All Hands, leadership meetings, and high-visibility presentations
- Own and manage the end-to-end onboarding experience, from device setup and account provisioning to delivering new hire orientations and ensuring day-one...

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