Location
madrid
Job Type
Full-time
Posted
May 24, 2026
Job Description
The primary goal of this role is to deliver, standardize, and continuously improve key
Service Management Office (SMO)
processes using the
ServiceNow
platform. This is a hands-on senior delivery role requiring deep
ITSM
knowledge, strong ServiceNow technical understanding, and proven project leadership in complex, global environments.
Experience • 8+ years in IT
Project / Service Delivery Managemen t • 5+ years delivering ServiceNow ITSM solutions in enterprise environments • Proven experience delivering multiple
ITSM / SMO
processes end-to-end • Experience working in global, matrixed organizations
ITSM & ServiceNow Expertise
• Deep understanding of: ITIL v3 / v4 processes ServiceNow ITSM architecture and data model CMDB, CSDM, and service modeling concepts • Strong hands-on knowledge of ServiceNow modules related to ITSM and services • Ability to challenge technical designs and ...
Service Management Office (SMO)
processes using the
ServiceNow
platform. This is a hands-on senior delivery role requiring deep
ITSM
knowledge, strong ServiceNow technical understanding, and proven project leadership in complex, global environments.
Experience • 8+ years in IT
Project / Service Delivery Managemen t • 5+ years delivering ServiceNow ITSM solutions in enterprise environments • Proven experience delivering multiple
ITSM / SMO
processes end-to-end • Experience working in global, matrixed organizations
ITSM & ServiceNow Expertise
• Deep understanding of: ITIL v3 / v4 processes ServiceNow ITSM architecture and data model CMDB, CSDM, and service modeling concepts • Strong hands-on knowledge of ServiceNow modules related to ITSM and services • Ability to challenge technical designs and ...