Senior Labour Relations Consultant

Key Responsibilities:

• Supervise HR Consultants, review work quality, and provide coaching and guidance.
• Monitor team performance metrics and ensure service delivery standards are met.
• Facilitate internal disciplinary procedures and manage consultant accountability.
• Oversee consultant leave, workload allocation, and client assignments.
• Conduct internal training sessions and performance reflections.
• Manage escalated client issues and provide expert HR/IR advice.
• Draft and implement internal policies and Standard Operating Procedures (SOPs).

Core Competencies:

• Proven leadership and people management ability.
• Deep understanding of HR/IR frameworks and legal compliance.
• Strong communication, delegation, and mentoring skills.