Location
Portugal
Job Type
Full time
Posted
July 04, 2026
Job Description
Job Description
Senior Machine Learning Engineer, Copilot
Job Summary
At Zendesk, our focus is helping our customers build great relationships with their customers. Founded by three Danish entrepreneurs, Zendesk has experienced remarkable success and growth while maintaining a fun, positive, and down-to-earth culture.
We are looking for a Senior ML Engineer to join our AI Copilot organisation. AI Copilot is a multi-million ARR product that puts AI directly into the hands of customer service agents and administrators. You will own the delivery of ML-powered product features at Zendesk scale, taking capabilities from prototype through to production.
We ship to learn: our philosophy is to deliver early, deliver often, and iterate based on real-world customer feedback.
What you'll be doing
Own and deli...