Senior Manager, Aftersales - NMIPL

Job Title:

Section Head

Date:

Name:

Written by:

Reports to:

Head – Field Operations

Approved by:

Division/Dept:

Aftersales

Approved by:

GM aftersales

(Immediate Superior)

Reference No:

Approved by:

Director Aftersales

(Next level Superior)

1. JOB PURPOSE

Responsible for leading the Technical Hub as the center of excellence for dealer technical support, customer experience enhancement, diagnostic governance, launch readiness, regulatory compliance, and workshop performance improvement, ensuring achievement of key after-sales business objectives.

2. ORGANISATIONALCHART

AS & South Asia Exports-Director

Section Head

Techliner - N

Techliner - W

Manager – AS Engg.

Supporting team

Techliner - S

Techliner - E

Techline Manager