Senior Manager | Branch Advisory & Appeal Management

JOB SUMMARY

The Employees Provident Fund (EPF) is seeking qualified, motivated, and high‑calibre candidates for the position of Senior Manager. This role requires a strategic leader who can drive complex operations, influence key stakeholders, and champion continuous improvement to deliver high‑impact, compliant, and customer‑centric outcomes

JOB RESPONSIBILITY

1. Proven ability to lead end-to-end operations, ensuring high accuracy, compliance with regulatory requirements, and consistent achievement of service level standards (SLA / Janji Kami).
2. Strong track record in stakeholder engagement and influencing, with the ability to develop and execute structured engagement plans, build trusted relationships, and drive alignment across branches and departments.
3. Lead the development and execution of stakeholder engagement plans, fostering strong collaboration, driving alignment across stakeholders, and ensuring effective communication t...