Senior Manager, Customer Experience

Reporting to the Assistant Director, Customer Experience, we're looking for a Senior Manager, Customer Experience & Systems to be the key person to lead the various systems used by Business Operations Dept. This is a strategic leadership role where you'll optimise our systems to drive enrolment growth and create seamless customer experiences. Job Responsibilities

• Own and manage customer-facing systems enrolment platforms, school management platforms, CRM tools, and communication platforms
• Work with cross-functional teams (Business Ops Leads, Marketing, Business Units, HR, Tech, etc.) to ensure alignment of sales strategies with broader business goals.
• Communicate and implement changes to sales strategies, processes, or policies effectively, ensuring smooth adoption across teams.
• Partner with IT and vendors to ensure systems are intuitive, reliable, and effectively meet the needs of both staff and families.
• Champion...