Senior Manager Customer Relationship Management

Location: London, UK (Hybrid - 4 days onsite)

Reporting To: Director of Ecommerce

Overview

We are partnering with a leading retail and ecommerce business to appoint a Senior CRM & Digital Marketing Manager to lead customer acquisition, retention and lifecycle marketing strategy across multiple consumer brands.

This role will own the end-to-end digital customer journey, driving growth through CRM, loyalty, paid and organic digital channels, whilst optimising customer engagement and commercial performance. The successful candidate will lead a cross‑functional CRM and digital marketing team, manage agency relationships and work closely with Ecommerce, Trading, Retail and Insight teams.

Key Responsibilities

• Define and deliver CRM and digital marketing strategy across all channels and markets
• Own performance against revenue, traffic, retention and cost‑of‑sale targets
• Lead, mentor and develop...