Senior Manager Customer Solution, SEA

Johnson & Johnson is hiring a Senior Manager, Customer Solutions – SEA to lead customer service and logistics operations across Southeast Asia. The role focuses on driving service excellence, process standardization, and stakeholder collaboration within a complex supply chain environment.

• Lead and oversee customer solutions and customer service operations across SEA markets. Ensure consistent execution of customer order management, enquiries, issue resolution, and service processes. Align with global and APAC Customer Solutions standards while addressing local market needs.
• Own regional Customer Solutions KPIs, including customer satisfaction, service levels, order accuracy, and issue resolution. Establish performance tracking, reporting, and governance routines across SEA markets. Lead regular service reviews and implement corrective actions to address performance gaps.
• Act as a key point of contact for commercial, sales, an...