Job Description
Let's talk about the team
The Brightree Customer Success Team is responsible for driving consistent customer value through adoption of Brightree products and services. Customer Success Managers align with key stakeholders on top priority initiatives by providing ongoing data-driven insights, recommendations, and best practices to support their goals. This team contributes to our overall mission of increasing adoption and optimizing HME operations thus allowing our customers to focus on patient care. Feedback from the Customer Success Team informs our product roadmap and helps align resources across Brightree towards our goal of having the most successful customers in the HME industry.
Let’s talk about the role
The Senior Manager, Customer Success role is central to Brightree’s ability to deliver consistent customer experience focused on increasing adoption, improving efficiency, and preventing churn. Reporting to the Head of Customer Suc...