Senior Manager, Digital Business Operations

GENERAL PURPOSE

This role sits within the North America (NAM) eCommerce Business Operations - Strategy & Programs team serving as a critical partner to NAM Digital leadership in shaping and operationalizing the market’s strategic agenda. As a Senior Manager - Strategic Business Operations, you will lead the strategic planning cycle, drive market and competitive landscape insights, facilitate identification of strategic choices and initiatives, establish a disciplined approach to value realization, and manage the department’s financial operating cadence (“business drumbeats”) to ensure leadership has clear visibility into performance, investments, and outcomes.

This role partners closely with senior leadership and cross-functional teams operating as a trusted advisor to leadership translating strategy into a prioritized initiative portfolio, defined measurable outcomes, and monitor progress through consistent governance and financial rhythms.