Job Description
Description
The Senior Manager will be responsible for Technical Service support of the Molecular and Women’s Health portfolios for the Advanced Diagnostic Division of Waters Corporation. This includes accountability for service deliverables for new product development, regional launch readiness and hypercare support, management of global escalations within the portfolio, product sustaining activities, and reducing cost to service for MDx products.
Responsibilities
Relentless pursuit of improved customer experience while improving profitability
Lead all service activities following GPDS for New Product Development in support of the MDx Segment
Lead all service activities for sustaining support of on-market products including MAX, Viper, COR, Focal Point, Microprocessor, Prep Mate, Prep Stain, Slide Prep
Collaborate with stakeholders across the organization to advocate for product stability, rel...
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