Senior Manager-Housekeeping Services-General Services

To lead, manage, and continuously enhance all outsourced environmental and support services across SSMC, ensuring delivery of world‑class, safe, efficient, and patient‑centered operations. The role is accountable for maintaining a five‑star healthcare hospitality environment, driving service excellence, regulatory compliance, sustainability, and operational performance aligned with SSMC’s vision.

• Oversee the delivery of all outsourced services, including housekeeping, laundry, portering, customer service, pest control, façade cleaning, travel services, and waste management.
• Drive a luxury, five‑star hospitality standard across all facilities, ensuring superior cleanliness, presentation, and ambiance.
• Develop strong vendor partnerships and ensure effective contract execution aligned with KPIs and SLAs.
• Conduct regular inspections and audits to ensure consistent operational excellence.
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