Senior Manager - Mortgage Renewal Lifecycle

Senior Manager, Mortgage Renewal Lifecycle (Contract) – This hybrid role is based in Toronto, ON. Reports to the Director, Customer Lifecycle Management & Strategy. Contract duration: 16 months through October 31, 2027.

Role Summary

The Senior Manager, Mortgage Renewal Lifecycle (Contract) is accountable for leading the design, build, and delivery of the Mortgage Renewal Lifecycle journey, a priority initiative aimed at transforming renewal from a rate‑driven transaction into a relationship‑led lifecycle moment. This role owns end‑to‑end journey health and effectiveness, from strategy through execution and post‑launch optimization, with a focus on improving customer retention, primacy, and long‑term relationship growth. The Senior Manager will lead cross‑functional efforts to engage customers earlier, orchestrate personalized experiences across channels, and unlock value before, during, and after renewal.

Key Accountabilities

Journey Ownership...