Senior Manager, Policy Administration Services

Sun Life · Hong Kong, Kowloon, Hong Kong

Location

Hong Kong

Job Type

Full time

Posted

June 22, 2026

Job Description

Job Description
 :Responsibilities
Oversee daily operation of policy administration to maintain service level with accuracy and uplift client experience
Identify and implement system and service enhancement for process streamlining
Provide training and coaching to subordinates to cope with business and market changes with updated procedures and documentation
Lead and drive team to adapt changes with flexibility and competence
Support ad-hoc project when required
 
Requirements
University graduate or above
LOMA / FLMI holder
Possess at least 8 years of solid policy administration experience in life insurance industry
Proficient knowledge in insurance products, process and regulatory requirements (e.g. AML, FATCA, CRS)
Strong transformation mindset with demonstrated experience in process re-engineering, digital / insure tech adoption, or automation initiatives
Proven ab...
        

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