Senior manager- renewals (analytics)

JOB SUMMARY:

The incumbent will be responsible for interpreting briefs and developing reports that align with specified requirements. This includes comparing and reconciling data, analyzing trends, and ensuring accuracy to enable informed decision-making across internal and external forums w.r.t grievances. The role involves grievance insighting and showcasing with performance updates and identifying areas of lag.

Key responsibilities include end-to-end management of grievance insighting and business insighting. A strong understanding of grievance management and data analysis is essential. Proficiency in Power BI is required, with SQL knowledge preferred. Prior experience in corporate strategy roles will be an added advantage.

Key Actionable

. Assess the overall function performance (against historical, target, as well as competition numbers) and identify problem areas

. Deep-dive identified areas to get actionable insights; Prepare actio...