Job Description
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Customer Proposition plays a critical role in designing and delivering customer experiences, defining customer segmentation opportunities, enable propositions and lifecycle engagement, and how we effectively market and support our customers on how they bank, transact, and grow with ANZ.
About the Role
This role sits within Customer Proposition and is responsible for strengthening first‑line ownership of non‑financial risk in line with the ANZ People Accountable Customer Trust (PACT) Program.
As a Senior Manager, you will lead the management of operational risk, including event management and root cause analysis, ensuring customer and regulatory risks are identified early, understood at a systemic level, and addressed thr...