Senior Manager, Service Innovation and Inclusion Frontline Program Department

SENIOR MANAGER, SERVICE INNOVATION AND INCLUSION (SI&I) – Frontline Program Department

Prosper Canada is a national charity focused on expanding financial empowerment services for low- and moderate-income Canadians. We value equity, inclusion and collaboration and are seeking an entrepreneurial leader to accelerate innovation in our service delivery.

The Opportunity

Over the next 4 years, we aim to help 1 million people build financial well‑being and connect them to $2 billion in additional income. This role will drive innovation projects and inclusive service models that improve reach, quality and accessibility.

Key Responsibilities

1. Prioritize and drive financial empowerment innovation (30%)

• Prioritize and test financial empowerment service model, tool and resource innovations in alignment with strategy and resources.
• Establish structured innovation frameworks and processes to guide work from ideation thr...