Senior Manager, Training and Quality

Location: Exxa Tower Bridgetowne, Quezon City

Job Description Summary

The Senior Manager Training & Quality is responsible for the overall direction, coordination and evaluation of the Training and Quality functions for assigned clients / programs. Develop comprehensive processes with appropriate linkages to organizational and operational efficiencies, effectiveness and contributing to business scorecard outcomes. Ensure compliance to client Training and Quality measures and sales/service performance and manage overall operation of Training and Quality Teams across multiple verticals, clients with programs across multiple sites or geographies within those verticals.

Candidate Profile

• Must be a seasoned Training Manager or an incumbent Senior Manager.
• Experience in supporting a Technology program is highly preferred.
• Proficient and expertise Quality.
• 10+ years related experience or experience in Contact Center...