Senior Manager, UX Research, Amazon Delivery Experience

Description
At Amazon, we’re working to be the most customer-centric company on Earth — and that obsession starts with deeply understanding the people we serve. Amazon Delivery Experience (ADX) is one of Amazon’s larger design studios, responsible for the experiences of millions of customers receiving packages every day, and the hundreds of thousands of drivers and associates who make it happen.

In this role, you will lead customer research across Amazon Delivery — setting the research vision, building an always-on insight engine, and ensuring every product decision is grounded in real human needs. You’ll shape research strategy that spans shoppers, drivers, associates, and operations staff, connecting their diverse perspectives into a coherent understanding that drives innovation across the business.

As a Research Manager, you are both a strategic leader and a craft leader. You define research priorities at the highest level, influence product and design roadmaps,...