Senior Network Support Engineer | Thousandeyes (Xico)

About The RoleAt ThousandEyes, we help customers understand the gotchas of Internet-based service delivery: how to identify problems, how to resolve them, and how to avoid them in the future.Our Customer Engineering team empowers customers with ThousandEyes to ease their performance monitoring pains.
This role involves a variety of responsibilities, from diagnosing network loss in undersea cables to scripting monitoring solutions for login flows, reproducing customer environments, and uncovering root causes during outages.What You'll DoProvide advanced technical expertise and leadership in solving complex, high‐impact customer issues.Lead the creation, refinement, and delivery of technical documentation, training materials, and knowledge content.Partner closely with Engineering and Product teams to address systemic product issues and influence roadmap decisions.Guide and mentor junior engineers, fostering technical growth and team development.Submit and manage effective escalati...