Senior NICE CXone Administrator

Job Description
The NICE CXone Administrator reports to the Salesforce Administrator Team Lead and is responsible for designing and implementing solutions that optimize the inside sales team's workflows and help drive efficiency. The NICE CXone Administrator supports and collaborates with the sales team members at all levels, and serves as the go-to resource for all CMR data management and reporting best practices.

Core Responsibilities

Support the SalesForce Administrator Team Lead in administering NICE CXone for the inside sales call center, which includes:

Managing and responding to end user support and customization requests

Managing and customizing dashboards and reports for various teams

Performing routine data clean-up functions

Performing mass data imports/updates as needed

Partner with the Business Systems Analyst, Call Center Operations to identify opportunities for improvement and translate business requiremen...