Senior NPS & CX Analytics Lead

The Cigna Group is looking for a candidate in Kuala Lumpur to take ownership of end-to-end NPS analysis across various touchpoints. Responsibilities include connecting insights with behavioral data, building dashboards using tools like Power BI, and ensuring data quality. This role requires strong analytical capabilities and experience with tools such as Adobe Analytics and Excel. Candidates should have a background in data/business analytics, as well as effective communication skills to explain findings to non-technical audiences.
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