Senior Officer, Channel Services(Outbound)

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role is required to provide dedicated after-sales services to existing bancassurance customers. He/she is also expected to generate appointment with customers via outbound servicing call for sales team to follow up.

Job responsibilities

Provide effective outbound call services to customers for problem payment, policy administration movement and claims pending cases follow up. Follow through customer request to enhance customer experience.

Provide effective outbound call services to customers fo...