Senior Officer - Operations Support Projects & Systems

MAIN OBJECTIVE OF ROLE

To support projects and systems that ensures the smooth delivery, stability, and continuous improvement of systems used by the Network Control Center (NCC), enhancing operational efficiency, minimizing disruption impact, and ensures compliance with regulatory standards while driving innovation within the NCC.

Key Responsibilities

• Acts as the focal point for NCC projects, coordinating between IT, Operations Control, Flight Dispatch, Crew Planning, and external vendors.
• Leads the coordination, testing, and rollout of the in-house Disruption Management Tool, ensuring it meets operational needs and business continuity standards.
• Assists in implementing system enhancements and process automation initiatives in coordination IT to streamline workflows, reduce manual effort, and improve service delivery across NCC processes.
• Oversees monitoring, maintenance, and enhancement of in-house tools, ensuring ...