Senior Officer, Policy Services

Prudential plc · Hong Kong, Hong Kong, Hong Kong

Location

Hong Kong

Job Type

Full time

Posted

June 18, 2026

Job Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Job Responsibilities:
Process complex customer policy change requests accurately and efficiently in designated systems. Ensure all requests are handled in accordance with established procedures, service standards and specified turnaround times, while maintaining data accuracy and operational effectiveness. 
Handled escalated enquiries from internal channels (e.g. agents, business partners and Customer Service Team) on policy change requests in a professional and timely manner. Collaborate closely w...
        

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