Senior Omnichannel Fraud, Chargeback & Payment Analyst

Swarovski · Bandar Bayan Baru, Pulau Pinang, Malaysia

Location
Bandar Bayan Baru
Job Type
Full time
Posted
June 30, 2026

Job Description

About the job

Your responsibilities include, but are not limited to:

  • Lead initiatives to improve authorization rates and reduce costs
  • Translate fraud & behavioral data into strategic actions and business cases
  • Lead discussions with strategic Fraud prevention partners on dispute performance & fraud strategies
  • Have a pivotal role & a proactive approach in Fraud attacks, work collaborately with Internal & External stakeholders to mitigate risks
  • Daily execute of risk and fraud analysis against high risk orders and online & offline transactions, including customer contact, with a focus on maximizing revenue through enabling business & potential loss reduction
  • 2nd level support for consumer service requests and inquiries for payment and fraud-related inquiries
  • Dispute management process owner – Handle end-to-end chargeback lifecycle
  • Collect & analyze on-line payment- & fraud prevention-related data from hig...
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