Senior Operations Analyst - Automation

**What you will do? Job Scope & Purpose**
**How you will do it? Essential Job Responsibilities**
**Incident Management, Problem Management**
- Identify and implement solutions for recurring incidents and problems to minimize downtime for impacted IT services.
- Ensure timely resolution of incidents within predefined SLAs.
- Record all incidents and problems in a central repository or knowledge base.
- Collaborate with the problem management team to drive proactive and reactive problem management.
- Conduct periodic reviews and define procedures for problem control and incident management.
- Coordinate and monitor incident and problem resolution for vendor-managed products.
- Conduct Post-Implementation Reviews (PIR) to drive continuous improvement.
**Technical Change Management**
- Enforce standardized methods for building, testing, and implementing changes that meet service levels.
- Collaborate with the business and IT to ensure change requests ali...