Senior Operations Manager (BPO Industry)

Introduction

We are seeking an experienced Senior Operations Manager to lead a high-performing site of 500–1,000 moderation staff. This is a critical leadership role, responsible for driving operational excellence, financial performance, and client satisfaction at the site level.

Key skills and experience

• Minimum 5 years’ experience in a similar role within a BPO environment.
• At least 2 years’ experience in content moderation, with familiarity in content management tools and methods.
• At least 2 years’ experience managing multiple LOBs or programs simultaneously.
• Site management experience is preferred and considered a strong advantage.
• Proven ability to build productive business relationships with clients.
• Excellent English communication skills, both written and spoken.
• Demonstrate experience in managing large teams effectively.
• Highly organized, ...