Location
Cebu
Job Type
Full-time
Posted
June 01, 2026
Job Description
A leading provider of customer experience solutions is seeking a talented and experienced Senior Operations Manager to oversee the smooth and efficient running of our Cebu-based contact centre operations. As a key member of the management team, you will be responsible for driving operational excellence, ensuring exceptional customer service, and leading a team of dedicated professionals. This is a full-time, on-site role based in Cebu Central Visayas.
What you'll be doing
- Oversee the day-to-day operations of the contact centre, including workforce planning, resource allocation, and performance management
- Develop and implement strategies to improve operational efficiency, productivity, and customer satisfaction
- Lead and motivate a team of team leaders, supervisors, and agents, providing coaching, training, and support
- Collaborate with other departments, such as Quality Assurance and Training, to ensure consist...