Location
, penang, malaysia
Job Type
Full-time
Posted
June 12, 2026
Job Description
Job Overview
We are seeking an experienced Senior Operations Manager to lead Fraud & Risk Operations within a fast-paced BPO/Customer Experience environment. This role is responsible for end-to-end service delivery, operational governance, and client management across complex workflows including fraud detection, chargebacks, complaints, and high-risk transaction reviews.
What Will You Do
- Lead end-to-end operations ensuring delivery against SLAs, quality standards, and client expectations.
- Oversee fraud and risk operations including customer complaints, appeals, chargebacks, and high-risk transaction analysis.
- Drive operational performance, productivity, and continuous improvement across multiple teams and workflows.
- Manage and develop Managers, Team Leaders, and large frontline teams to ensure high engagement and low attrition.
- Identify operational risks and implement proactive solutions to prevent service ...