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Senior Operations, Team Lead, Dispatch Transportation

DSV · Houston, Texas, United States

Location
Houston
Job Type
Full-time
Posted
June 19, 2026

Job Description

Time Type:

 Full Time

Summary


This role oversees the work of others who coordinate shipment according to customer instructions (SOP’s), and ensures compliance to DOT regulations and established internal policies and guidelines. Will also be responsible for providing solutions in resolving transportation issues and inquiries.

Duties and Responsibilities

  • Ensure dispatch teams works effectively and in a manner that optimizes service levels on every shipment executed

  • Ensure that dispatch errors are immediately picked up, and proper corrective action is undertaken to mitigate recurrence.

  • Act as escalation point for branch teams, related to any service

  • Resolve internal cross-team conflicts and escalate unresolved issues to next management level

  • Develop and maintain relationships with key partners.

  • Ensure Vendor performance is exceptional, manage Vendor visits & QBR reviews...

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