Senior Ops Leader – Global Call Center (Graveyard Shift)

A leading global outsourcing company in Cape Town is seeking a Senior Group Manager: Operations to oversee call center activities during the graveyard shift. The ideal candidate will have over 8 years of experience in call center operations, including senior management roles, and a proven track record of enhancing operational efficiency and customer satisfaction. Key responsibilities include leading teams, managing budgets, and implementing process improvements.
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